| Client Rights & Responsibilities - Rights of the Client |
- Each client has the right to make
informed decisions regarding his/her
care.
- A client will not be denied appropriate
care on the basis of race, religion,
color, national origin, sex, age,
handicap, marital status, sexual
preference or source of payment.
- An individual who is or has been a
client of Lakeland Pharmacy is entitled
to inspect, or receive for a reasonable
fee, a copy of his or her medical
record upon written request.
- A client is entitled to confidential
treatment of medical records and may
refuse their release to a person
outside of Lakeland Pharmacy except
at required by law.
- When a client is referred to another
organization service or individual, the
client is informed of any financial
benefit to the referring home care
organization.
- A client is entitled to privacy and full
recognition of his or her dignity and
individuality.
- A client is entitled to information
concerning experimental treatment
proposed as part of his or her care
and has the right to refuse such
treatment
- A client is entitled to receive
adequate and appropriate care and
to receive from the appropriate
individual at Lakeland Pharmacy
information about his or her
proposed course of treatment.
- A client is entitled to refuse
treatment to the extent provided by
law and to be informed of the
consequences of that refusal.
- A client is entitled to exercise his or
her rights as a client and as a
citizen and to this end may present
grievances or recommend changes
in policies and services. A client is
entitled to information about
Lakeland Pharmacy's policies and
procedures for initiation, review,
and resolution of client complaints.
- A client has a right to have his or
her pain assessed and addressed as
applicable to the services being
provided.
- A client or his designated
representative has the right to
participate in the consideration of
ethical issues that arise in his or her
care.
§ Lakeland Pharmacy will honor a
client's right to refusal of care,
including the withdrawal of life-
sustaining treatment or withholding
of resuscitation services if
appropriately informed by the
client.
- A client is entitled to receive and examine
an explanation of his or her bill regardless
of the source of payment and to receive,
upon request, information related to
financial assistance available, through
Lakeland Pharmacy. The client is informed
at admission of Lakeland Pharmacy's
charges and policy concerning payment for
services, including insurance coverage and
other method of payment.
- A client is entitled to know who is
responsible for and who is providing his or
her care and to be involved in his or her
discharge planning, if appropriate.
- A client is entitled to be free from mental
and physical abuse from the care provider.
- A client has the right to pain management.
Clients and families are educated, when
appropriate, about their roles in managing
pain.
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