Lakeland Pharmacy will bill your insurance company based on the information we receive at the time of your first order. Should you want to verify what insurance we have billed, contact our billing office. If you have a question about your policy coverage, please contact your insurance company directly.

Should your insurance coverage change during the time you are receiving equipment or supplies, you are responsible for informing Lakeland Pharmacy immediately. Failure to do this could result in a charge directly to you, as many insurance companies require authorization prior to billing.

Billing your insurance is not a guarantee of payment. If for some unforeseen reason your insurance company does not cover the equipment and/or supplies, or we cannot bill your insurance due to inaccurate or insufficient information, you will be billed directly. All co-payments, deductibles and items not covered by your insurance will be billed directly to you. In most cases we will bill your co-pay or deductible to you after your insurance company pays their portion of the claim. Therefore, there may be a delay in your receiving an invoice for your balance until your insurance company actually pays the claim.

Please note: Medicare pays 80% of the allowable charges for approved medical equipment after deductibles have been met.

If your insurance company sends you payment for a claim submitted by Lakeland Pharmacy, you are responsible for remitting the payment to Lakeland Pharmacy.

Due to the many and varied insurance contracts in place, we may not be able to provide a written quote of your exact out-of-pocket expenses at the time of delivery.